User Guide
v1.0  ยท  2026
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Welcome to ConnectHub

Your simple guide to getting started with Blackinton ConnectHub โ€” linking your account and accessing all your dealer tools in one place.

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Getting Started

Quick setup guide to get you up and running in minutes

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Account Linking

Connect your existing Blackinton Web Wizard account

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Step-by-Step

Clear instructions for every path and scenario

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FAQ & Support

Answers to common questions and troubleshooting tips

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What is ConnectHub?

ConnectHub is Blackinton's online platform that gives you access to a range of tools to manage your Blackinton dealer account โ€” all from one place.

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One Place for Everything

Access all your Blackinton tools and integrations without jumping between different websites.

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Safe & Secure

Your identity is verified using your existing Blackinton dealer account before anything is set up.

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Email Verification

We send a one-time code to your email to make sure it's really you โ€” quick and easy.

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Use Your Blackinton Credentials

Once set up, you sign in with the same username and password you use for Blackinton. No extra passwords!

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Before You Begin

Make sure you have these things ready โ€” it'll make the process quick and smooth.

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Your Blackinton Dealer Number

This is the number Blackinton assigned to your organisation (e.g. 02169EP). You'll need this to verify who you are.

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Access to Your Email

We'll send a 6-digit code to your email address. Make sure you can check it โ€” the code expires in 10 minutes.

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Which Path is Right for You?

When you click "Get Started" on the ConnectHub website, you'll be asked to choose one of two options:

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Link My Account

Choose this if you already have a Blackinton Web Wizard account and just want to connect it to ConnectHub.

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Verify & Create

Choose this if you're new and want to create a brand new ConnectHub account for the first time.

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Not sure which one?

If you've logged into Blackinton's Web Wizard before, choose "Link My Account". If this is your first time, choose "Verify & Create".

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Signing In (Already Have an Account)

If your account is already set up and linked, here's how you sign in:

1

Go to the ConnectHub Login Page

Click "Log In" from the ConnectHub website header.

2

Enter Your Username & Password

Use the same username and password you use for your Blackinton account. You can tick "Remember me" if you don't want to type it every time.

๐Ÿ’ก Forgot your password? Click "Forgot password?" on the login screen.
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You're In! ๐ŸŽ‰

You'll be taken directly to your ConnectHub dashboard. That's all there is to it!

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Path A โ€” Linking Your Existing Account

Already have a Blackinton Web Wizard account? Follow these steps to connect it to ConnectHub. You only need to do this once.

1

Click "Link My Account"

On the Get Started page, choose the Link My Account option.

2

Enter Your Blackinton Username & Password

Type in your existing Blackinton Web Wizard username and password, then click Authenticate.

๐Ÿ”’ This just confirms it's really you โ€” nothing changes about your existing account.
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Check Your Email for a Verification Code

We'll send a 6-digit code to your email. Open the email from noreply@blackinton.com and copy the code.

โฑ๏ธ The code expires in 10 minutes. If it expires, click "Resend Code".
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Enter the Code & Verify

Type the 6-digit code into the boxes on screen and click Verify Code.

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All Done โ€” Account Linked! โœ…

Your account is now linked. From now on, just sign in with your Blackinton username and password.

โœ… You'll never need to go through this process again.
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Path B โ€” Creating a New Account

First time here and don't have a Blackinton Web Wizard account? No problem. We'll create one for you in 4 simple steps.

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Step 1 of 4 โ€” Enter Your Dealer Number

Type in your Blackinton dealer number (e.g. 02169EP) and click Continue.

๐Ÿท๏ธ Don't know your dealer number? Contact Blackinton support at support@blackinton.com
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Step 2 of 4 โ€” Choose Your Email

You'll see a list of email addresses linked to your dealer account (partially hidden for privacy). Select the one you have access to and click Send Code.

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Step 3 of 4 โ€” Enter the Verification Code

Check your inbox for an email from noreply@blackinton.com. Enter the 6-digit code and click Verify Code.

โฑ๏ธ The code expires in 10 minutes. If you miss it, click "Resend Code".
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Step 4 of 4 โ€” Create Your Username & Password

Choose a username โ€” you'll see a green tick when it's available. Then set a password, confirm it, and click Create.

โœ… Once created, use these credentials to sign in to ConnectHub anytime.
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Common Situations & What to Do

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"Account already exists" message

This means someone has already created a ConnectHub account with your email. The screen will show your existing username. Simply click "Go to Login" and sign in.

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Verification code expired

Codes are only valid for 10 minutes. If it's expired, click "Resend Code" to get a fresh one.

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Login isn't working

Double-check your Blackinton username and password. If you've forgotten them, contact Blackinton support โ€” they need to be reset there first.

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Username already taken during sign-up

Simply try a different one. A green tick will appear once you've found one that's free.

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Frequently Asked Questions

Do I need a separate password just for ConnectHub?
No! Once your account is set up and linked, you sign in using your regular Blackinton username and password. No extra passwords to remember.
How long does the setup take?
Usually under 5 minutes. Most of the time is just waiting for the verification email to arrive โ€” and that's usually instant.
Do I have to go through account linking every time I sign in?
No โ€” the linking process is a one-time setup. After that, you just click "Log In", enter your username and password, and you're in.
I didn't receive the verification email. What do I do?
First, check your spam or junk folder. The email comes from noreply@blackinton.com. If it's still not there, click "Resend Code" on the verification screen.
Is my information safe?
Yes. ConnectHub verifies your identity using your existing Blackinton account โ€” we never store your Blackinton password. The email verification step adds an extra layer of security.
Who do I contact if I'm stuck?
You can reach Blackinton support at support@blackinton.com. There's also a Support link in the ConnectHub navigation bar.